Environment
- App Control Agent: All Supported Versions
- App Control Server: All Supported Versions
Question
What happens on the endpoint when the Agent cannot communicate with the Server, such as during a Server upgrade or other communication outage?
Answer
- Agents will not be able to receive new Rules, Approvals, Bans, Agent Management, or any other data that would involve communication with the Server.
- Agents will continue to enforce according to Policy settings (Rules > Policies > relevant Policy > Disconnected Enforcement). By default Disconnected and Connected Enforcement are the same.
- Agents will store up to 5,000 Events locally, and send the Events once the connection is restored.
Additional Notes
Should the 5,000 Event threshold be reached; Agents will purge Health Check and Informational type Events from the local cache before purging Block and Malware related Events.
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