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App Control: Where Can an Agent Uninstall Key Be Provided?

App Control: Where Can an Agent Uninstall Key Be Provided?

Environment

  • App Control Agent: All Supported Versions

Question

Where can an agent uninstall key be provided, to help with the uninstall of a disconnected agent?

Answer

On 8.1.8 Server and Higher:
  1. Navigate to https://<App Control Server Name>/support.php
  2. Click on the Advanced tab
  3. On the right side of the Advanced tab, click on “Generate Agent Uninstall Key”
  4. Complete popup form

On 8.1.6 Server and Lower:
  • Open a case with VMware Carbon Black Support for assistance.

Additional Notes

The agent version doesn't matter as long as the ability to "Generate Agent Uninstall Key" is there within the console

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Creation Date:
‎08-26-2020
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