Environment
- App Control Agent: All Supported Versions
Question
Where can an agent uninstall key be provided, to help with the uninstall of a disconnected agent?
Answer
On 8.1.8 Server and Higher:
- Navigate to https://<App Control Server Name>/support.php
- Click on the Advanced tab
- On the right side of the Advanced tab, click on “Generate Agent Uninstall Key”
- Complete popup form
On 8.1.6 Server and Lower:
- Open a case with VMware Carbon Black Support for assistance.
Additional Notes
The agent version doesn't matter as long as the ability to "Generate Agent Uninstall Key" is there within the console
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