App Control: Windows Agent Installer Disappears From Console

[#1]

Environment

• App Control Console: All Supported Versions
• Microsoft Windows: All Supported Versions

Symptoms

• The Windows Agent Packages are missing from the Console
• The Shepherd Config: GenerateWindowsInstaller value resets to False

Cause

Package generation fails because of antivirus conflict.

Resolution

1. Verify the Server Exclusions are correctly added to any antivirus/security product.
2. Navigate to https://ServerAddress/shepherd_config.php and change the Value of GenerateWindowsInstaller to: true
3. Follow the steps to Regenerate the Agent Installers. 

Additional Notes

If the issue persists, please follow the steps outlined here.

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