Version:
6.0.2.x
7.x
Issue:
Bit9 console is not accessible with a fatal error "Parity server took too long to answer"
Symptoms:
After new installed Bit9 server, Bit9 console is not accessible and always get the "Fatal Errors:
Timeout happened while trying to communicate with Parity Server"; "Error: The Parity Server took too long to answer"; "Make sure that Parity Server and SQL database are both running and accessible."
Cause:
Domain resolved name has mismatched IP address. Example: Console was attempting to contact the bit9 server's domain name as test_server.bit9.com in IP Address of 199.16.12.112, but the IP Address of the physical machine hosting the Bit9 Console is actually 199.16.13.9.
Solution:
Workaround solution:
Changed the reference to Bit9 server's IP address in console configuration file:
(C:\Program Files (x86)\Bit9\Parity or C:\Program File\Bit9\Parity Console\WebUI\include\parity.ini)
Permanent solution:
Fix the DNS resolution on the network
