Environment
- Carbon Black Cloud Sensor: 3.5.x.x and Higher
- Microsoft Windows: All Supported Versions
Question
When the verbose MSI log (/L*vx) states that registration failed, is there another log that records details of the registration process?
Answer
The cb-installer-<VersionNumber>.log file records details about the registration process, and it is located in one of the following directories
C:\Users\<user>\AppData\Local\Temp\
C:\Windows\TEMP\
C:\Users\All Users\AppData\Local\Temp
Alternately search via cmd.exe
- Open cmd.exe
- Search for file in user's Temp directory
cd /d c:\
dir %TEMP%\cb-installer-*.log
- Search for file across file system if nothing found above
dir /s %TEMP%\cb-installer-*.log
Additional Notes
- The text <VersionNumber> will vary based on the version of the installer being run (ex: cb-installer-3.5.0.1523.log, cb-installer-3.7.0.1253.log, etc.)
- The precise location can typically be found by typing %temp% in the run box and pressing the Enter key
- The location is usually determined by the user logged in at the time of the install attempt
- The cb-installer-<VersionNumber>.log file also contains many useful details about installation of services so is worth reviewing for any install issues
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