Environment
- CB Defense PSC Console: All Versions
- CB Defense Sensor: All Versions
- Microsoft Windows: All Supported Versions
- Apple MacOS: All Supported Versions
Symptoms
- API bulk query returns device with all null or none values except for email attribute
- The query itself does not crash and continues to return a validly formatted JSON result set; however, if the query is included as part of a JSON script then the script may crash if 'deviceName': None
Cause
- Devices in the "pending" state will have 'deviceName': None in API bulk query results
- Devices appear in the "pending" state when "Send installation request" is used to send an email to a user for sensor install
- The API does not currently include enough metadata to make this obvious that the device is in the pending state (i.e. it's really an invite for a device that doesn't exist yet)
Resolution
To workaround this issue, please filter out devices where 'lastCheckInTime': None, as that means the device has never contacted the backend, likely in the "pending" state, and the sensor hasn't actually been installed yet
Additional Notes
