Just Published! Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

CB Defense: Add User Email Goes To Junk Mail Folder

CB Defense: Add User Email Goes To Junk Mail Folder

Environment

  • CB Defense PSC Console - All Versions

Symptoms

  • New User added
  • Automated Email invitation goes to the Junk Folder of the Email recipient

Cause

  • A recent back-end change to the 'From' Email address for the 'Add Users' Section
  • Previous Email Address: cloud@confer.net
  • Current Email Address: noreply@carbonblack.com

Resolution

  • Whitelist the new Email address 'noreply@carbonblack.com' in your relevant Email settings

Additional Notes

A previous related announcement had been made on this change of email address, when the changes were starting to be implemented with the Notification Services. Details of which, can be found here:
Update to PSC Notification Service

Was this article helpful? Yes No
100% helpful (1/1)
Article Information
Author:
Creation Date:
‎09-09-2020
Views:
565
Contributors