Environment
- Cb Defense PSC Console: All Versions
- Cb Defense Sensor: All Versions
- Microsoft Windows: All Supported Versions
Symptoms
- Configure Excel to automatically open Print to PDF Software Plugin (Print2PDF.xlam) when it starts
- Select hyperlink to Excel Workbook to open in Internet Explorer (IE) 11
- Spreadsheet will fail to open with "Page Cannot be Displayed"
- Deny and Terminate events are not observed in the Cb Defense PSC Web Console
Cause
When the CB Defense Sensor is enabled, Excel fails to open because access to Print2PDF.xlam is denied. This case can be observed in Windows Process Monitor.
EXCEL.EXE 32332 30860 IRP_MJ_CREATE C:\Program Files (x86)\Microsoft Office\Office14\XLSTART~$Print2PDF.xlam ACCESS DENIED C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
Resolution
Additional Notes
- Print to PDF Software Plugin (Print2PDF.xlam) is a Excel Macro-Enabled Add-In file that allows users to convert office documents to a PDF