Environment
- CB Defense PSC Sensor: All Versions
- Microsoft Windows: All Versions
Symptoms
- Sensor UI taskbar icon is in "Active" although device status is in "Bypass" and it is not uploading events
- Sensor UI taksbar icon is in "Bypass" although device status is "Active" and uploading events
- Issue occurs intermittently
Cause
The Sensor UI is being initialized before it can make a connection to kernel and obtain the current configuration data
Resolution
- To workaround this issue, a configuration change to the assigned device policy usually corrects the Sensor UI status
- In the meantime, Carbon Black is working on a permanent fix to this issue which will be be made available in a future sensor release
Additional Notes
