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Endpoint Standard: Sensor not moving to auto assigned group when using 'Device Host Name' criteria

Endpoint Standard: Sensor not moving to auto assigned group when using 'Device Host Name' criteria

Environment

  • Endpoint Standard: All Supported Versions
  • Carbon Black Cloud Console: All Versions
  • Microsoft Windows: All Supported Versions
  • Apple macOS: All Supported Versions

Symptoms

  • Sensor Group Criteria contains 'Device Name' 'is equal to'
  • Auto-assigned Sensor does not move into the designated Sensor Group

Cause

  • Device Name added to the criteria does not match the Device name as displayed on the endpoints page (exact string match) - The full name is required
                 Example
  • Device Name Displayed on Endpoints Page >> SampleDomain\PC-12345
  • Device Name Displayed in Criteria >> PC-12345

Resolution

  • Change Device Name in criteria to match the text string of the Device Name displayed on the Endpoints page

Additional Notes

See the in-product User Guide from the Help Menu in the Console under the section 'Manage sensor groups for automatic policy assignments', for further info

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Creation Date:
‎09-16-2019
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