Environment
- CB Defense PSC Web Console: All Versions
- CB Defense PSC Sensor: 2.0.x.x and higher
- Microsoft Windows: All Versions
Symptoms
- Sensor update pushed from Web Console
- Sensor version on endpoint remains unchanged
- Sensor version shown in Web Console remains unchanged
- Manual sensor upgrade works without issue
Cause
Sensor was installed with AUTO_UPDATE=0 and update was pushed out via Web Console
Resolution
Once AUTO_UPDATE is set, it cannot be changed without an uninstall and re-install of the Sensor
- Uninstall the Sensor from the impacted endpoint
- Re-install the Sensor on the impacted endpoint
OR
Continue upgrading sensor manually or using preferred third party management software e.g. GPO, SCCM, etc..
Additional Notes
- The AUTO_UPDATE install switch allows or disallows Sensor upgrades to be pushed out from the Web Console
- AUTO_UPDATE=0 - upgrades from the Web Console are not allowed
- AUTO_UPDATE=1 - upgrades from the Web Console, manual upgrades, and upgrades third party software management software are allowed
- When AUTO_UPDATE install switch is not used, the default is to allow software upgrades from all sources including the Web Console
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