Just Published! Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

CB Defense: Unable to toggle protection on via sensor UI if bypass enabled from back-end

CB Defense: Unable to toggle protection on via sensor UI if bypass enabled from back-end

Environment

  • CB Defense Sensor: 3.0 and Higher
  • CB Defense Web Console: All Versions
  • "Allow user to disable protection" selected in sensor policy
  • Bypass enabled from the web console

Symptoms

  • Selecting the 'On' toggle for Protection via sensor UI immediately flips back to "Off"
  • Bypass can only be removed from the web console

Cause

By design, the sensor cannot be taken out of bypass from the endpoint if the bypass action was sent from the console

Resolution

Bypass must be disabled from the web console

Additional Notes

  • If the sensor is unable to check into the back-end for updates, contact Technical Support for a workaround
  • DSEN-5579 is an unplanned future improvement to display a message to the end user about why the sensor cannot be taken out of bypass

Related Content


Was this article helpful? Yes No
100% helpful (1/1)
Article Information
Author:
Creation Date:
‎09-09-2020
Views:
590
Contributors