Environment
- CB Defense Sensor: 3.4.0.1016
- Microsoft Windows 10 x64
- Microsoft Windows Server 2016 x64
Symptoms
- Updating from 3.4.0.1016 to later versions fail when done via PSC Console, Application Management Software, and manually
- Uninstalling through Add/Remove Programs fails
- Uninstall.exe is missing from Confer directory
Cause
CB Defense upgrade / uninstall processes require Uninstall.exe
Resolution
Use one of the two methods below to resolve
Copying Uninstall.exe from another Device (Recommended)
- Copy Uninstall.exe from Device with same Major Version (3.4 > 3.4, 3.3 > 3.3, etc.)
File Location
C:\Program Files\Confer
- Transfer copy of Uninstall.exe to Device having issue
- Attempt process for uninstall or upgrade normally
- Verify Sensor Version / Deregistered Status through Console
Using Sensor Removal Tool (Last Resort)
- Use the Steps outlined here How to Uninstall Windows Sensor Using Sensor Removal Tool
- Install desired Sensor Version normally
Additional Notes
If the problem remains, please
open a case with Carbon Black Technical Support.
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