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CB PSC: Device locks up when using Citrix ShareFile to edit a file

CB PSC: Device locks up when using Citrix ShareFile to edit a file

Environment

  • CB Defense PSC Console: All Versions
  • CB Defense PSC Sensor: All Versions of 3.4
  • Microsoft Windows: All Versions

Symptoms

  • Citrix Sharefile creates a drive mapping in Windows explorer to access files in the cloud.
  • When editing a file the original disappears after clicking the "save", two temp files take its place
  • Office applications such as word, excel, wordpad, etc...lock up and the computer must be hard booted
  • This was not an issue in sensor version 3.3.x

Resolution

This isssue is resolved in sensor version 3.4.0.1086

Additional Notes


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Creation Date:
‎09-09-2020
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