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CB PSC: Quarantine Status Changes During Upgrade

CB PSC: Quarantine Status Changes During Upgrade

Environment

  • CB Defense PSC Web Console: All Versions
  • CB Defense Sensor: All Versions
  • Microsoft Windows: All Versions
  • Apple MacOS: All Versions

Symptoms

  • Console endpoint status reports sensor is in quarantine
  • Network connections are observed in the investigate page

Cause

During an upgrade the quarantine status may not persist due to the upgrade process

Resolution

  • We recommend remediating any issues on the endpoint as soon as possible and prior to attempting a sensor upgrade
  • If a sensor in quarantine has been upgraded and the console is reporting network connections; reset the status of the sensor by toggling the quarantine status off and then on again

Additional Notes

A future release will change this behavior

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Creation Date:
‎09-09-2020
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