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CB PSC: What Access Does Support Have to a Customer Environment?

CB PSC: What Access Does Support Have to a Customer Environment?

Environment

  • CB PSC: All Versions
    • CB ThreatHunter
    • CB Defense

Question

How much access does the Carbon Black Support team have to an organization's environment?

Answer

Support has view-only access to perform investigations. 

Additional Notes

A select group have the ability to make changes in organizations only in situations where the customer has approved the change

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Creation Date:
‎11-05-2019
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