Environment
- App Control Agent: All Supported Versions
- App Control Console: All Supported Versions
Symptoms
Cause
Misconfigured SSL certificate
Resolution
- Login to the disconnected device
- Open an admin CMD prompt
- Run Commands:
cd c:\program files (x86)\bit9\parity agent
dascli status
- Under "Server Information" confirm "Server" field
- Login to the App Control console
- Navigate to System Configuration (gear icon in 8.x) > Security tab
- Under "Current Server Certificate Details" edit the "Common Name" or "Subject Alternative Name(s) to include the "Server" found in step 4
Additional Notes
Certificate errors may be found in the C:\Program Files (x86)\Bit9\Parity Console\WebUI\Logs\php_errors.log
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