Environment
- App Control Server: 8.0-8.6
- Microsoft Windows Server: All Supported Versions
Objective
To run the DeleteOrphanedNames<Version>.bat file
Resolution
- Login to the App Control database server
- Backup the DAS database:
- Execute the 'FilePath_Pruning_Scope_AllVersion.sql' script
- Results will validate percentage of orphaned files/paths
- Open Services.msc
- Stop the "Carbon Black App Control Reporter" and "Carbon Black App Control Server" services in services.msc
- These services were formally named "CB Protection Reporter" and "CB Protection Server"
- Extract 'FilePathNamePruningBat_X.X.X.zip'
- Double click the DeleteOprhanedNames_X.X.X.bat
- Script will prompt for name of the SQL server.
- This needs to match how it is seen in the Objects Panel of the SQL Server Management Studio, e.g, Instance\Servername Note: if unsure then open SSMS, right-click on the top tree node > properties > (copy and paste what's in the 'name' field)
- Let the .bat script complete.
- Once complete, copy the output from the command window into a text file and save it.
- Restart the "Carbon Black App Control Reporter" and "Carbon Black App Control Server" services in services.msc
- Rerun the 'FilePath_Pruning_Scope_AllVersion.sql'
- Provide the results of step 3, 10, and 12 to Carbon Black Support.
Additional Notes
Warnings:
- Do not use this script without the help from Carbon Black Support.
- FilePathNamePruning.bat is version specific.
- FilePath_Pruning_Scope_AllVersion.sql is not version specific
- Cancelling the script after starting will leave the database severely corrupted and require a restore. Contact Support if any questions or concerns come up.
- Due to the creation of temporary tables, please verify that there is at least twice the free space of the current DAS database size
- This process can take several hours depending on database size
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