CB Protection: Old Certificate Not Updating to New

CB Protection: Old Certificate Not Updating to New

Environment

  • CB Protection Console: All Supported Versions

Symptoms

  • Old certificate is not getting updated even after successfully importing the new server certificate
  • After importing the new server certificate, a message shows on the top for “New certificate was successfully imported and applied”
  • Browser gives security warning and shows old certificate

Cause

  • The local computer certificate store still has the old server certificate
  • Certificate hasn't been updated in IIS

Resolution

Import the new server certificate to IIS and bind it to port 443:

Delete the old certificate from the local computer’s certificate store:

  1. Login to theCB Protection server
  2. Navigate to Start > Run > type “mmc” > click OK.
  3. On the Microsoft Management Console (mmc) window, go to the File menu > click on “Add/Remove Snap-in”
  4. Select “Certificates” > click the “Add” button
  5. Select “Computer account” > click “Next” > select “Local computer” > click “Finish” > then, click “OK
  6. Delete the old CB Protection server certificates from the following locations:
    • Personal > Certificates
    • Trusted Root Certification Authorities > Certificates
    • Trusted People > Certificates
  7. Open an admin CMD prompt
  8. Run command:
    iisreset
  9. Open Services.msc
  10. Restart the CB Protection Server and CB Reporter services

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Creation Date:
‎07-20-2015
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