Environment
- App Control Server: 8.1.4 and Higher
- Microsoft Windows Server: All Supported Versions
- Clock set to non US English format (dd/mm/yyyy)
Symptoms
Cause
The folder path created by the installer expects US date/time format. In other clock settings such as English (Europe) the date/time format is not parsed correctly.
Resolution
- Set the CB Protection Server's clock settings to English (United States) while logged into the server as the CB service account user.
- Confirm "Short date" format is M/d/yyyy
- Re-upload the host package installers
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