CB Response Cloud: How to Troubleshoot Duo Login Issues

[#1]

Environment

• CB Response Cloud: All Versions

Objective

How to troubleshoot DUO issues when trying to login to CB Response

Resolution

1. Verify if it's one user having the issue or multiple users
2. If multiple then check to make sure it's not a network issue, by logging in from off the network
3. If one user then check on the user's DUO account 

Additional Notes

• Duo IP Ranges can be found in the Duo documentation. What are Duo's IP ranges?

Related Content

• Cb Response Cloud: How to request your DUO 2FA to be reset or changed
• What are Duo's IP ranges?