Environment
- Carbon Black Response Sensor: All Versions
- Linux: All Supported Versions
- macOS: All Supported Versions
Symptoms
Out of License health score messages
Cause
Unresponsive CB EDR server might not return a response to the sensor during a license validity check
Resolution
- Restart the sensor service to clear the message.
- CB-31080 is in progress to check sensor side
Additional Notes
- License is enforced on the server side. This specific message does not affect the sensors sending up data with a score of -25. Other healthchecks along with it will have a higher score, at that time more investigation would be needed.
- The health score does not update after getting a successful validity check, restarting sensor services clears the healtcheck
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