IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

CB Response Sensor: Error on MSI installation: "A program required for this install to complete could not be run"

CB Response Sensor: Error on MSI installation: "A program required for this install to complete could not be run"

Environment

  • CB Response Sensor: 5.x and Higher
  • Microsoft Windows: All Supported Versions

Symptoms

Executing the MSI installer file results in error:
"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

 

Cause

The MSI installer file is not designed to be run as a stand-alone executable without any parameters. 

Resolution

Execute a silent installation similar to:
msiexec.exe /qn /i <Installer.MSI>

Additional Notes

  • Other parameters can be passed to the MSI file to provide additional functionality. 
  • The GPO_README.txt file, located inside the MSI folder, will contain useful information. 

Related Content


Labels (1)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎04-11-2019
Views:
2963
Contributors