Environment
- CB PSC Console: All Versions
- CB PSC Sensor: All Supported Versions
Symptoms
- Error retrieving hits for watchlist(s) can be seen on the watchlists page
- Watchlists will display a loading wheel in the hits column that does not resolve
Cause
This issue can be caused by one of two factors, or both:
- There is no data present in the console for the past 3 days
- There are only unsupported CB ThreatHunter sensors deployed in the environment e.g. PSC Linux sensor version 2.2.0.127
Resolution
- Validate the deployed sensors are submitting data from within the previous 3 days
- Validate the deployed sensors are supported on the CB ThreatHunter platform
Additional Notes
- A future product enhancement will alter the "Error retrieving hits for watchlist(s)" banner message to better reflect when no data is available
- Status of "400" may be seen in the UI or within a HAR capture.
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