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CB Workload: Access Error Messages Displayed on the ESXi Host

CB Workload: Access Error Messages Displayed on the ESXi Host

Environment

  • Carbon Black Cloud
    • Workload: All supported versions
  • VMware ESXi: All supported versions

Symptoms

  • ESXi host shows "Unable to access appliance or Carbon Black Cloud service. Please contact your administrator."
  • CarbonBlack appliances work fine with Carbon Black cloud and vCenter.

Cause

The error message is related to ESXi Host User World.

Resolution

  • If Host User World is not enabled, customer can safely ignore this error message without any issue
  • If Host User World is enabled, please contact CB Tech Support team for further investigation

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Article Information
Author:
CB_Support
Creation Date:
‎09-01-2022
Views:
474
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