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Carbon Black Alliance Feeds are not present

Carbon Black Alliance Feeds are not present

Version

This solution applies to all Carbon Black versions.

 

Issue

From the Carbon Black UI: Administration -> Alliance Feeds -> the message is displayed: "No configured feeds."

 

Symptoms

From the Carbon Black Enterprise Server, the following is present in the logs /var/log/cb/allianceclient/allianceclient.log:

May 13 09:44:20 [1563] <err> cb.alliance.client -

...ome/cb/.jenkins/jobs/build-cbent-hotfix-4.1.5/workspace/code/coreservices/src/cb/utils/requests/api.py", line 88, in post

File "/home/cb/.jenkins/jobs/build-cbent-hotfix-4.1.5/workspace/code/coreservices/src/cb/utils/requests/api.py", line 44, in request

File "/home/cb/.jenkins/jobs/build-cbent-hotfix-4.1.5/workspace/code/coreservices/src/cb/utils/requests/sessions.py", line 363, in request

File "/home/cb/.jenkins/jobs/build-cbent-hotfix-4.1.5/workspace/code/coreservices/src/cb/utils/requests/sessions.py", line 466, in send

File "/home/cb/.jenkins/jobs/build-cbent-hotfix-4.1.5/workspace/code/coreservices/src/cb/utils/requests/adapters.py", line 350, in send

ConnectionError: HTTPSConnectionPool(host='api.alliance.carbonblack.com', port=443): Max retries exceeded with url: /api/v1/reputation/module/meta (Caused by <class 'socket.gaierror'>: [Errno -2] Name or service not known)

 

Cause

The "Max retries exceeded" message for the URL "api.alliance.carbonblack.com" could not be reached due to no internet access from the Enterprise Server. It is a requirement that internet access is available, either directly or by proxy.

 

Solution

To resolve the issue, either:

  1. Allow direct internet access from the Enterprise Server, or
  2. If the Enterprise server resides within a DMZ, allow internet access by configuring a proxy: Carbon Black - How to configure a web proxy.

 

Important Note(s)

Also note that internet access is required on the Enterprise server for installation, and performing any Carbon Black upgrade.

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Creation Date:
‎01-07-2015
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