Environment
- Carbon Black Cloud Sensor: 3.2.x.x and Higher
- Microsoft Windows: All Supported Versions
Symptoms
- ABBYY FineReader fails to install
- The following error message will be found in the Windows Event Log
Application EventViewer-
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Product: ABBYY FineReader 14 -- Error 1920. Service ABBYY FineReader 14 Licensing Service (ABBYY.Licensing.FineReader.14.0) failed to start. Verify that you have sufficient privileges to start system services.
Cause
ABBYY FineReader was found to contain its own tamper protection mechanism which conflicts with ctiuser.dll injection.
Resolution
Contact support for help with potential workaround, or contact Vendor for recommended AV Exclusions
