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Carbon Black Cloud: Adding a New User Fails With "Failed to create user"

Carbon Black Cloud: Adding a New User Fails With "Failed to create user"

Environment

  • Carbon Black Cloud: All Versions

Symptoms

Trying to add a new user to the Org fails with error
Failed to create user
Request failed with status code 400

Cause

This can happen if the page input validation is failing

Resolution

Make sure that all the user fields are filled out correctly

Additional Notes

The phone number field input should be in a valid phone number format

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Creation Date:
‎09-09-2020
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