IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Carbon Black Cloud: Adding a New User Fails With "Failed to create user"

Carbon Black Cloud: Adding a New User Fails With "Failed to create user"

Environment

  • Carbon Black Cloud: All Versions

Symptoms

Trying to add a new user to the Org fails with error
Failed to create user
Request failed with status code 400

Cause

This can happen if the page input validation is failing

Resolution

Make sure that all the user fields are filled out correctly

Additional Notes

The phone number field input should be in a valid phone number format

Related Content


Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎09-09-2020
Views:
492
Contributors