This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
logo

Knowledge Base

Access official resources from Carbon Black experts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Follow the latest information and updates available on the FireEye and SolarWinds situations here.

Carbon Black Cloud: Black Screen / Login Delay When Connecting Via RDP

Carbon Black Cloud: Black Screen / Login Delay When Connecting Via RDP

Environment

  • Carbon Black Cloud Sensor: 3.5.0.1590 - 3.5.0.1680
  • Microsoft Windows: All Supported Versions

Symptoms

  • Black screen with RDP Login
  • Connection delayed or may never go through

Cause

Known issue (DSEN-8291)

Resolution

Upgrade to sensor version 3.5.0.1756

Additional Notes

Intermittent issues with login delays causing RDP session timeouts.

Related Content


Was this article helpful? Yes No
0% helpful (0/1)
Article Information
Author:
CB_Support
Creation Date:
‎08-21-2020
Views:
1328
logo