Environment
Carbon Black Cloud Console: All Versions
- Audit and Remediation (was CB LiveOps)
- Endpoint Standard (was CB Defense)
- Enterprise EDR (was CB ThreatHunter)
- Managed Detection (was CB ThreatSight)
Symptoms
- Copy/Paste SHA256 hashes into .csv or create .csv file and open file using anything other than a plain text editor
- Import .csv file on the Reputations Page
- SHA256 hashes are not imported
Cause
Embedded characters (not visible in a text editor) may be added into .csv if copying and pasting contents from another location or if the .csv file is saved after being opened in anything other than a plain text editor
Resolution
Open the .csv in a hex editor to check for and remove any hidden characters, save, and then re-import the .csv file on the Reputations Page
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