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Carbon Black Cloud: Can Carbon Black technical support reset Duo two factor authentication account?

Carbon Black Cloud: Can Carbon Black technical support reset Duo two factor authentication account?

Environment

  • Carbon Black Cloud: All supported versions

Question

What is the process for customers who request their CBC DUO 2fa account be reset?

Answer

Carbon Black technical support cannot reset a CBC DUO 2fa account

Additional Notes

Customer will need to contact their organizations DUO administrator for an account reset

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Creation Date:
‎03-13-2022
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