Knowledge Base

Access official resources from Carbon Black experts

IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Environment

Carbon Black Cloud: All supported versions

Question

What is the process for customers who request their CBC DUO 2fa account be reset?

Answer

Carbon Black technical support cannot reset a CBC DUO 2fa account

Additional Notes

Customer will need to contact their organizations DUO administrator for an account reset

Knowledge Base

Carbon Black Cloud: Can Carbon Black technical support reset Duo two factor authentication account?

Carbon Black Cloud: Can Carbon Black technical support reset Duo two factor authentication account?

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Knowledge Base

Carbon Black Cloud: Can Carbon Black technical support reset Duo two factor authentication account?

Carbon Black Cloud: Can Carbon Black technical support reset Duo two factor authentication account?

Environment

Question

Answer

Additional Notes

Related Content

EDR

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