Knowledge Base

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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Environment

Carbon Black Cloud: All supported versions

Symptoms

Canary files Exists After the sensor Uninstallation.

Cause

Uninstallation or running Sensor Removal Tool will only clean up the canary files from existing sensor installation, which will not remove the canary files left from previous installations.

Resolution

Manually remove the canary files after uninstallation if any is left.

Knowledge Base

Carbon Black Cloud: Canary files Exist After the Uninstallation

Carbon Black Cloud: Canary files Exist After the Uninstallation

Environment

Symptoms

Cause

Resolution

Related Content

Audit and Remediation

Carbon Black Cloud

Container

Endpoint Standard

Enterprise EDR

Managed Detection

Managed Detection and Response

Prevention

Workload

Knowledge Base

Carbon Black Cloud: Canary files Exist After the Uninstallation

Carbon Black Cloud: Canary files Exist After the Uninstallation

Environment

Symptoms

Cause

Resolution

Related Content

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