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Carbon Black Cloud: Checksum error indicates a problem with downloading signatures

Carbon Black Cloud: Checksum error indicates a problem with downloading signatures

Environment

  • Carbon Black Cloud console: All versions
  • Endpoint Standard Sensor: 3.3.x and later
  • Microsoft Windows: All supported versions

Symptoms

  • Sensor shows outdated signatures on Endpoint page
  • The upd.log includes the following error
    • "The checksum of the file <filename>.vdf.gz is different than the one specified in the info file"

Cause

The checksum error indicates that the listed file got updated between initiating the update and running the checksum

Resolution

  • This error will generally resolve without user intervention during the next download attempt
  • If signatures do not update and there is no evidence of a local network issue, please open a support case for assistance

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Creation Date:
‎09-16-2022
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