Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

Carbon Black Cloud: Console Access Fails & Outputs an Error Message

Carbon Black Cloud: Console Access Fails & Outputs an Error Message

Environment

Carbon Black Cloud Web Console: All Versions 
Web Browser: Google Chrome 80.0.3987.149+

Symptoms

  • Console Login page displays {"success": false, "message": "User is not authenticated"}
    

Cause

  • Whilst the cause is known, it has not yet been determined as to what has changed this behaviour.
  • Link to Console login page contains any information after the BaseURL

Resolution

Use the BaseURL for the Backend that your Org sits on, such as:

Related Content


Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎04-16-2020
Views:
673
Contributors