Carbon Black Cloud: Console Displays Wrong Device Count When Adding a Hash to Approved List From Investigate Page.

[#1]

Environment

• Carbon Black Cloud Console: All Versions

Symptoms

• Adding a hash to the approved list from the Investigate page displays wrong device count.
• The hash in question would have been detected in multiple machines but the console shows " This hash has been seen on 0 devices"

Cause

The cause of this issue is currently unknown and still under investigation.

Resolution

This article will be updated once when the resolution is available.

Related Content

Endpoint Standard: How to add a SHA256 hash to Approved/Banned List
Cb Defense: Difference in whitelisting by hash versus Certs or IT Tools
Carbon Black Cloud: Parent or Missing Application Name Displayed When Adding Process To Approved Lis...