Environment
- Carbon Black Cloud Sensor: All versions
Symptoms
- Previously created upgrade job was stopped (for any reason)
- New upgrade job created for sensor included in stopped job
- Sensor does not upgrade for about 4 hours after initial job was stopped.
Cause
- Carbon Black Cloud Backend will delay sending upgrade hints to sensors with stopped upgrade jobs to allow time for them to finish in case they were in process at the time the upgrade job was stopped.
- Delay is 4 hours
- This delay cannot be disabled and is not configurable.
Resolution
Wait 4 hours for sensor to upgrade or wait 4 hours after stopping an existing upgrade job before creating a new one for the same sensors.
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