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Carbon Black Cloud: Domain name is not shown in console after installed with VPN

Carbon Black Cloud: Domain name is not shown in console after installed with VPN

Environment

  • Carbon Black Cloud Sensor: All supported versions

Symptoms

Domain name is not shown in console after installed with VPN

Cause

VPN could stop sensor from collecting the correct Domain information during installation

Resolution

  1. Disable VPN when installing the sensor if domain name is required to show in console
  2. Re-enable VPN after install

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Article Information
Author:
CB_Support
Creation Date:
‎06-15-2021
Views:
327
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