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Carbon Black Cloud: Error opening Microsoft Excel or Word "The document was saved successfully, but Excel cannot re-open it because of a sharing violation."

Carbon Black Cloud: Error opening Microsoft Excel or Word "The document was saved successfully, but Excel cannot re-open it because of a sharing violation."

Environment

  • Carbon Black Cloud Windows Sensor: All versions
  • Carbon Black Cloud Server: All versions
  • Microsoft Office Excel: All versions
  • Microsoft Office Word: All versions
  • Google Drive: All versions

Symptoms

The user can successfully save a MS Excel or Word file to a Google drive.
However when they next try to open the saved file this error occurs:
The document was saved successfully, but Excel cannot re-open it because of a sharing violation. Please close the document and try to open it again

Cause

This is issue "DSEN-23914"

Resolution

Upgrade to Windows sensor version 3.9 MR2 and disable "Scan execute on network drives" 

Additional Notes

As a workaround on earlier sensor versions, modify the Policy with the following
  • Create  a permission for the Google drive path being used: e.g. \\test-path-to-network-share.com\**  - allow any operation
  • Disable "Scan execute on network drives"
  • Disable  Local Scan;  "On-Access File Scan".
NOTE *** : Disabling "On-Access File Scan" will disable all file scanning. Also, all the sensors' status in the policy will change to "Out of Date". The net effect is signature updates will be downloaded to the sensors but not used since scanning is disabled.
This issue will be addressed in the 3.9 MR2 sensor release.

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Creation Date:
‎04-21-2023
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1866
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