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Carbon Black Cloud: Getting started with Content or Manifest download failures

Carbon Black Cloud: Getting started with Content or Manifest download failures

Environment

  • Carbon Black Cloud: All Versions
  • Carbon Black Cloud Sensor (Linux): v2.12.x.x and Higher
  • Carbon Black Cloud Sensor (macOS): v3.5.3.x and Higher
  • Carbon Black Cloud Sensor (Windows): v3.6.0.x and Higher

Objective

To understand ManifestDownloadFailure (macOS, Windows) and ContentDownloadFailure (Linux) messages


 

Resolution

Why should I care about these messages?
The sensor is not fully operational or protected without manifest or content rules. This should be remediated ASAP
Carbon Black Cloud: Is access to content.carbonblack.io required?

What ports do I need to have open?
Carbon Black Cloud: What Ports must be opened on the Firewall and Proxy Servers?

How can I check the connection and see failures on the local endpoint? Which steps should I take to troubleshoot this?

Additional Notes


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Creation Date:
‎08-12-2022
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