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Carbon Black Cloud: High Volume of Duplicate Email Notifications

Carbon Black Cloud: High Volume of Duplicate Email Notifications

Environment

  • Carbon Black Cloud Console: 0.59.0 (October Release)
    • Enterprise EDR (Formerly CB Threathunter)
    • Endpoint Standard (Formerly CB Defense)
    • Audit and Remediation (Formerly CB LiveOps)

Symptoms

A high volume of duplicate email notifications are receieved from 15-16 October 2020.

Cause

Backend retry logic incorrectly duplicated the Alerts

Resolution

This issue has been investigated via EA-17400 and the root cause has been identified. A hotfix has been applied to the backend. 

Additional Notes

  • You can safely delete the duplicate emails
  • Emails will be received from noreply@carbonblack.com

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Creation Date:
‎10-16-2020
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