Environment
- Carbon Black Cloud Console: 0.59.0 (October Release)
- Enterprise EDR (Formerly CB Threathunter)
- Endpoint Standard (Formerly CB Defense)
- Audit and Remediation (Formerly CB LiveOps)
Symptoms
A high volume of duplicate email notifications are receieved from 15-16 October 2020.
Cause
Backend retry logic incorrectly duplicated the Alerts
Resolution
This issue has been investigated via EA-17400 and the root cause has been identified. A hotfix has been applied to the backend.
Additional Notes
- You can safely delete the duplicate emails
- Emails will be received from noreply@carbonblack.com
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