Carbon Black Cloud: How To Collect Sensor Performance Logs (Windows)

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Environment

• Carbon Black Cloud Sensor: All Supported Versions
• Microsoft Windows: All supported versions

Objective

To collect diagnostics for performance related sensor issues

Resolution

Prerequisites 
Ensure troubleshooting steps and information requests documented in Carbon Black Cloud: How to Troubleshoot Sensor Performance Issues have been completed 

Option 1 (Preferred) 

Carbon Black Cloud: How to Collect Sensor Performance Logs with Sensor Capture Script

Option 2

Carbon Black Cloud: How to Collect Sensor Performance Logs Manually (Windows)

Additional Notes

• Collecting performance logs requires RepCLI Authentication to be  enabled on existing sensor installations if RepCLI was not enabled during the initial sensor install, ProcmonLowAlt.exe.zip must be downloaded, and WPR to be downloaded into C:\Windows\System32

Related Content

Carbon Black Cloud: How to Toggle Sensor Bypass with the RepCLI Utility (Windows)
Carbon Black Cloud: How to Gather Logs for Support Using RepCLI
Carbon Black Cloud: How To Collect Sensor Logs Locally (Windows)
Carbon Black Cloud: How To Collect Sensor Logs Locally (Mac)