Environment
- Carbon Black Cloud Sensor: 3.x.x.x and Higher
- Apple macOS: All Supported Versions
Objective
Provide information on how to uninstall the Carbon Black Cloud Sensor from a Mac endpoint
Resolution
Attended/GUI uninstall
- If the sensor UI is enabled, click on "Uninstall Confer" in the Confer application menu
- If the sensor UI is not enabled, use the sensor DMG installer. Ensure that the version of the DMG installer matches the version of the installed sensor. Click “Confer Sensor Uninstall” from DMG dialog (enter Uninstall Code if enabled in Policy)
- Administrators can also conduct an unattended uninstall via the Settings > Enrollment page of the Confer UI
Unattended/Terminal uninstall
- Open Terminal
- Run Uninstaller
v3.5.1.19 and above
sudo /Applications/VMware\ Carbon\ Black\ Cloud/uninstall.bundle/Contents/MacOS/uninstall -y -c <UninstallCode>
pre-3.5.1.19
sudo /Applications/Confer.app/uninstall -y -c <UninstallCode>
- Press Enter/Return
Additional Notes
Password Protected Uninstall is only available in 3.1.x and later versions
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