Environment
- Carbon Black Cloud: All Versions
- Endpoint Standard (formerly CB Defense)
- Audit and Remediation (formerly CB LiveOps)
- Enterprise EDR (formerly CB ThreatHunter)
- Customer of Partner
- Monitoring Partner
Objective
How to request that a customer's org is unlinked from a Partner org on Carbon Black Cloud backend after being in a service agreement with a customer of VMware Carbon Black.
Resolution
| The request must be submitted by the customer and not the partner |
The customer should open a Support case with the
form filled out and signed.
Additional Notes
- Request must be submitted by the customer and not the partner.
- Both "wet" (print > sign > scan/photograph) and electronic signatures are accepted.
- It may take several days for VMware Carbon Black to verify and fulfill the request.
- This process does not apply to Supporting Partners, to remove a supporting partner please contact the account team.
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