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Carbon Black Cloud: How to Request a Customer Be Unlinked from a Partner Org

Carbon Black Cloud: How to Request a Customer Be Unlinked from a Partner Org

Environment

  • Carbon Black Cloud: All Versions
    • Endpoint Standard (formerly CB Defense)
    • Audit and Remediation (formerly CB LiveOps)
    • Enterprise EDR (formerly CB ThreatHunter)
  • Customer of Partner
  • Monitoring Partner

Objective

How to request that a customer's org is unlinked from a Partner org on Carbon Black Cloud backend after being in a service agreement with a customer of VMware Carbon Black.

Resolution

The request must be submitted by the customer and not the partner
The customer should open a Support case with the form filled out and signed.

Additional Notes

  • Request must be submitted by the customer and not the partner.
  • Both "wet" (print > sign > scan/photograph) and electronic signatures are accepted.
  • It may take several days for VMware Carbon Black to verify and fulfill the request.
  • This process does not apply to Supporting Partners, to remove a supporting partner please contact the account team.

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Creation Date:
‎09-09-2020
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