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Carbon Black Cloud: How to Test Client Connectivity to CBC Backend (Windows)

Carbon Black Cloud: How to Test Client Connectivity to CBC Backend (Windows)

Environment

  • Carbon Black Cloud Console: All versions
  • Carbon Black Cloud Sensor: All versions
  • Microsoft Windows: All supported versions

Objective

Test to confirm a client machine's ability to connect to the CBC backend

Resolution

Web Browser Test
  1. Enter the the test URL into the address bar (adjust the domain to match the device backend).  Example of test URL with Prod05 device domain:
    https://dev-prod05.conferdeploy.net/services/registration
  2. Observe the resulting web page
    • An "HTTP 405" indicates the client connected to the backend successfully
Powershell Test
  1. Open the Powershell command prompt
  2. Use the "tnc" command to test backend connectivity to the appropriate URL and port.  Example of a Prod05 URL test:
    tnc dev-prod05.conferdeploy.net -port 443
  3. Observe connection results printed to the Powershell session.  Example of successful connection:
    ComputerName     : dev-prod05.conferdeploy.net
    TcpTestSucceeded : True

Additional Notes

This test may not work on Internet Explorer browser so test with Firefox, Chrome or Edge.

Backend URLs for device services
Prod01
https://devices.confer.net/

Prod02
https://dev5.conferdeploy.net/

Prod05
https://dev-prod05.conferdeploy.net/

Prod06
https://dev-prod06.conferdeploy.net/

Prod07
https://dev-prodnrt.conferdeploy.net

ProdSYD 
https://dev-prodsyd.conferdeploy.net

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Creation Date:
‎09-09-2020
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