Environment
- Carbon Black Cloud Console: All Versions
- Audit & Remediation (was CB LiveOps)
- Endpoint Standard (was CB Defense)
- Enterprise EDR (was CB ThreatHunter)
Objective
Provide steps to check current status of each Sensor/device_id included in a Sensor Update Status job
Resolution
- Log into Console
- Navigate to Inventory > choose asset type (Endpoints,Workloads,VDI,etc)
- Click on Sensor Update Status tab (under Inventory).
- Click the "Export" button under the Actions column.
Additional Notes
Sensor state:
- NOT_HINTED - This sensor hasn't been asked to update yet.
- HINTED - This sensor was asked to upgrade but hasn't reported that the upgrade was successful yet.
- UPDATED - This sensor successfully upgraded the to target sensor version.
- EJECTED_FROM_BATCH - If a sensor isn't upgraded 72 hours after hinted, remove it from batch.
- FAILED - This sensor failed to upgrade. There are four reasons that SUS will report for why a sensor failed. Those are:
- Sensor unresponsive - The job timed out and the sensor never was online for SUS to see that it was ready for a upgrade hint. The sensor was never hinted.
- No sensor found - Since the Update Job was created this sensor can no longer be found. Most likely the sensor was de-registered.
- Update stopped by user - The Update Job was stopped by a user from the Sensor Update Status page in the console.
- Update error - The sensor failed to upgrade to the target version.
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