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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Environment

Carbon Black Cloud: 02-Mar-2023 and later
Carbon Black Cloud Sensor (Linux): v2.12.x.x and Higher
Carbon Black Cloud Sensor (macOS): v3.5.3.x and Higher
Carbon Black Cloud Sensor (Windows): v3.6.0.x and Higher

Objective

Explain process for obtaining a full list of devices sending ManifestDownloadFailure (macOS, Windows) or ContentDownloadFailure (Linux) alarms

Resolution

Via Support Case

This option works for all applicable Sensor versions and OSes
Open a case with VMware Carbon Black Technical Support and provide
```
Org Key: 
Example Alert: alert_id
```

Via Audit & Remediation

This option only works for Windows Sensors on v3.8.x.x and higher
Use the Sensor Manifest Download Errors query in the IT Hygiene category

Related Content

Carbon Black Cloud: Getting started with Content or Manifest download failures

Article Information

Author:

Creation Date:

‎02-28-2023

Views:

639

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