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Carbon Black Cloud: How to use Company Code with special characters

Carbon Black Cloud: How to use Company Code with special characters

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: All Supported Versions
    • Microsoft Windows: All Supported Versions
    • Apple macOS: All Supported Versions
    • Linux: All Supported Versions

Objective

To use a company code containing a special character during sensor installation.

Resolution

  1. Validate whether or not the company code in question contains special characters such as [!, #, @, $]
  2. If the company code does contain special characters then ensure the installation string wraps the company code in double quotes as shown in the example below
msiexec /q /i C:\Users\UserFolderName\Desktop\installer_vista_win7_win8-32-3.3.0.953.msi /L* log.txt COMPANY_CODE="XXXXDKIHWKH@ORFXXXX"

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Creation Date:
‎09-09-2020
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