Carbon Black Cloud: Live Response Remote error 0x00000002 When Running "execfg Dascli Status"

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Environment

• Carbon Black Cloud Console
  • Live Response
• App Control Agent: All Supported Versions

Symptoms

• Carbon Black Cloud and App Control installed
• Live Response execfg command "dascli status" gives error:

  Remote error 0x80070002 - The system cannot find the file specified.

Cause

This has been seen when third party AV vendors are missing their App Control exclusions. 

Resolution

1. Add the required exclusions:
   • App Control: Anti-Virus Exclusions for Agent (Windows)
2. Re-attempt the command

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Carbon Black Cloud: Remote error 0x00000002 - The system cannot find the file specified