Environment
- Carbon Black Cloud Console: All Versions
- Carbon Black Cloud Sensor: All Supported Versions
- Microsoft Windows: All Supported Versions
- Apple MacOS: All Supported Versions
Symptoms
- Unable to find device hostname on the Carbon Black Cloud Console Endpoints Page
- Select the Investigate button for a device will return results for a different device hostname
- The URL on the Carbon Black Cloud Console Investigate Page will return the same device id for multiple devices e.g. [deviceId]=8168191
Cause
The sensor was installed on a master image without the appropriate switch and then cloned
Resolution
- On a master image that is going to be cloned, the sensor must be installed with the appropriate switch for that device type: See Carbon Black Cloud: How to Deploy Sensor to a Non-Persistent VDI Master Image for details
- For pre-existing devices which have already been cloned and deployed from a master image where the sensor was not installed with the appropriate switch, please take the following actions depending on the sensor version
Additional Notes
- During the initial installation, each sensor is assigned a unique device registration ID by the Carbon Black Cloud
- The device id is preserved when a sensor is re-installed over an existing installation and also when the sensor is upgraded to a newer sensor version
- If the sensor is un-installed, the device id for that sensor installation will be deregistered
- If the sensor is re-installed, the Carbon Black Cloud server will generate a new unique device registration ID for the sensor
- VDI=1 is deprecated in sensor versions 3.4+.
Related Content